Our Story

Who Are We?

 

The Middle East, with its breathtaking colors and timeless traditions, is where my inspiration begins. It’s a world where elegance meets heritage, and every detail carries meaning. My collection captures this enchantment, blending quality, luxury, and authenticity in every stitch.
Each piece is handcrafted with care, using fine fabrics and carefully chosen precious or semi-precious stones that give every dress its own unique charm. My goal is to create elegant, standout designs that feel special yet remain affordable, never compromising on craftsmanship.
I’m Elena Tsiklou, a fashion designer with roots in Journalism and Fashion Design. I spend hours exploring global fashion trends, driven by love for creativity. This passion led me to build a team of talented creatives who share my vision: designing dresses that pulse with style and cultural soul.
Every creation is an invitation to experience beauty and emotion through fashion. Welcome to our world—I’m thrilled to share it with you!

Frequently Asked Questions

El&jo Luxury Couture is a premier fashion brand specializing in exclusive, custom-made clothing and accessories. Founded with a passion for craftsmanship, our collections are designed by Elena using high-quality materials sourced from Maine, offering a unique blend of timeless elegance and modern sophistication for clients seeking personalized luxury.





How to Shop at Eljo Luxury Couture


1. Do I need an account to place an order?

No, all you need is an email address to place and track orders. For a faster checkout experience and access to order history and personalized updates, we recommend creating an Eljo Luxury Couture account. By signing up, you’ll receive exclusive styling tips and early access to new collections crafted by Elena using Maine-sourced materials.

2. I’ve forgotten my password, what should I do?

Click the “Forgot Your Password?” link on our Sign In page and enter your email address. You’ll receive an email with instructions to reset your password. If you encounter issues, contact our team at info@eljoluxurycouture.com or call +357 25 044099.

3. How do I receive Eljo Luxury Couture email updates?

Stay updated on new arrivals, exclusive designs, and promotions by entering your email address in the subscription form at the bottom of our homepage, https://eljoluxurycouture.com/. You can manage your email preferences in your account settings or by contacting us directly.

4. How do I place an order on your website?

Here’s how:

  • Browse our collections by selecting a category from the navigation menu or use the search bar to find specific styles designed by Elena.
  • Choose your desired item, select customization options (if applicable), and click “Add to Bag.”
  • When ready, proceed to checkout by signing into your account or continuing as a guest.
  • Enter your shipping address, payment method, and delivery preferences. Once submitted, you’ll receive a confirmation email, and your custom order will be carefully crafted and shipped with updates provided throughout the process.

5. Can I place an order over the phone?

Yes, our dedicated Customer Service team is available to assist with phone orders. Call us at +357 25044099 (Monday–Friday, 9 AM–5 PM EST) to discuss your preferences, including custom designs, and we’ll guide you through the ordering process.

6. Can I cancel my Eljo Luxury Couture order or make changes to it?

Due to the custom-made nature of our products, cancellations or changes may be possible only before production begins. Visit the “My Orders” section in your account or contact us at info@eljoluxurycouture.com with your order details to check eligibility. You cannot add items to an existing order, but you can place a new order for additional pieces. For more details, refer to our Orders & Returns page.


Shipping & Delivery

Do you ship internationally?

Yes, we offer international shipping to most countries worldwide. However, we do not ship to sanctioned high-risk countries for security and compliance reasons. Our shipping network covers Europe, North America, Asia, and other major regions.

How long does shipping take?

  • EU Countries: 3-5 business days
  • International: 7-14 business days

What shipping carriers do you use?

We partner with reliable international carriers including DHL, FedEx, and UPS and other reputable carriers to ensure your luxury items arrive safely and on time.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order through your account dashboard or by contacting us at info@eljoluxurycouture.com.

Shipping Restrictions

Due to international sanctions and compliance requirements, we are unable to ship to the following countries:

Countries with Complete Shipping Restrictions:

  • Russia and Belarus
  • Iran
  • Syria
  • North Korea
  • Cuba
  • Crimea, Donetsk, and Luhansk regions

Countries Requiring Special Verification:

  • Afghanistan
  • Iraq
  • Lebanon
  • Mali
  • Niger
  • Sudan

What This Means:

  • Orders to restricted countries will be cancelled
  • Refunds will be issued for any payments made
  • We cannot make exceptions due to legal requirements
  • This policy is updated regularly based on international sanctions

For Questions:

Contact us at info@eljoluxurycouture.com or call +357 25 044099

Last Updated: January 2025

Returns & Refunds

What is your return policy?

In accordance with EU consumer protection laws, you have the right to return your order within 14 days of receiving your item. This applies to all physical goods purchased from our website.

Return Conditions:

  • Item must be unworn, unwashed, and in original condition
  • All original tags and packaging must be intact
  • Return must be initiated within 14 days of delivery
  • Return shipping costs are the responsibility of the customer

What’s Not Eligible for Return:

  • Custom-made or personalized items
  • Sale or clearance items (unless defective)
  • Items that have been worn, altered, or damaged

Can I exchange my order?

No, we do not offer exchanges. If you need a different size or style, please return your current item and place a new order.

How do I initiate a return?

To initiate a return, please email us at info@eljoluxurycouture.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if applicable)

We will provide you with return instructions and a return authorization number.

Are there restocking fees?

No, we do not charge restocking fees for eligible returns.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving your returned item. The refund will be issued to your original payment method.

For Questions:

Contact us at info@eljoluxurycouture.com or call +357 25 044099

Last Updated: January 2025

Product Information

What materials are your dresses made from?

Our luxury dresses are crafted from premium, high-quality materials carefully selected for their durability, comfort, and elegant appearance. We use a variety of fine fabrics including silk, satin, chiffon, and other premium textiles that ensure both beauty and longevity.

Material Quality:

  • Premium fabrics sourced from trusted suppliers
  • Carefully selected for comfort and durability
  • Designed to maintain shape and color over time
  • Breathable materials for all-day comfort

Do you offer custom sizing?

Yes, we offer custom sizing to ensure the perfect fit for every customer. We understand that every body is unique, and we want you to feel confident and comfortable in your dress.

Custom Sizing Features:

  • Custom sizing form available on product pages
  • Detailed measurements guide provided
  • Professional fitting recommendations
  • Adjustments made to your specific measurements

How do I provide my custom sizing preferences?

You can provide your custom sizing preferences through our custom sizing form located on each product page. Simply fill out the form with your measurements, and we’ll create your dress to your exact specifications.

How do I care for my dress?

To maintain the beauty and longevity of your luxury dress, we recommend following these care instructions:

Care Instructions:

  • Dry clean only for best results
  • Store in a cool, dry place
  • Use padded hangers to maintain shape
  • Avoid direct sunlight and heat
  • Spot clean any minor stains immediately

Quality Assurance:

  • All dresses undergo quality inspection before shipping
  • Premium materials and expert craftsmanship
  • Secure payment processing through Stripe
  • Customer satisfaction guarantee

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email. You can also track your order through your account dashboard or by contacting us at info@eljoluxurycouture.com.

Last Updated: January 2025

Payment Information

What payment methods do you accept?

We accept all major payment methods to ensure convenient shopping for our customers worldwide.

Payment Options:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay
  • Bank Transfers: Available for select regions

Is my payment information secure?

Yes, we use Stripe as our secure payment processor. Stripe is a globally trusted payment platform that ensures your financial information is protected with bank-level security standards.

Security Features:

  • Bank-level security encryption
  • PCI DSS compliance
  • We never store your payment details on our servers
  • Secure SSL/TLS connections
  • Fraud protection and monitoring

About Stripe:

  • Trusted by millions of businesses worldwide
  • Processes payments in over 135 currencies
  • Advanced fraud detection systems
  • 24/7 security monitoring

What if my payment fails?

If your payment fails, we’ll notify you via email. You can try again with the same payment method or choose an alternative payment option. For assistance, please contact our customer support team.

Payment Support:

For any payment-related questions or issues, please contact us at info@eljoluxurycouture.com or call +357 25 044099.

Last Updated: January 2025